GPAC GLOBAL LLC Terms of Service

Terms of Service

Last Updated: May 21, 2026

1. Agreement to Terms

By accessing, purchasing, subscribing to, or using GPAC Software products, websites, cloud services, applications, support services, or related services, you agree to these Terms of Service.

If you do not agree with these Terms, please do not purchase, subscribe to, access, or use our Services.

2. About GPAC Software

GPAC® Software is a business software and cloud ERP solution originally developed by Generation-Next IT Solution Ltd..

GPAC Software provides cloud-based ERP, accounting, inventory, POS, payroll, CRM, HRM, business automation, and related SaaS services for businesses.

For international customers, GPAC Software subscription services, billing, customer onboarding, and related SaaS business operations are provided and managed by GPAC Global LLC.

3. Definitions

Customer:
Any individual, company, organization, or entity that purchases, subscribes to, accesses, or uses GPAC Software products or services.

Services:
Software products, cloud ERP services, SaaS subscriptions, websites, APIs, support services, training services, cloud hosting, implementation services, and related offerings provided under GPAC Software.

Software:
GPAC ERP and related software applications, modules, systems, cloud services, databases, features, interfaces, reports, workflows, and related technologies.

Subscription:
Any active software license, SaaS plan, cloud service package, maintenance agreement, recurring service plan, or paid service arrangement.

4. Scope of Services

These Terms apply to all GPAC Software products and services unless otherwise specified in a separate written agreement, quotation, order form, invoice, proposal, or service contract.

Features, modules, pricing, user limits, storage limits, cloud resources, support availability, customization scope, training scope, and functionality may vary depending on the selected subscription plan or service package.

GPAC Software may update, improve, modify, suspend, or discontinue any feature, module, interface, or service component when required for security, performance, compliance, business, or technical reasons.

5. SaaS License and Acceptable Use

GPAC Software remains the intellectual property of Generation-Next IT Solution Ltd. Customers are granted a limited, non-exclusive, non-transferable, revocable right to access and use the Services based on their active subscription or service plan.

Customers must not:

Copy, resell, sublicense, distribute, or redistribute the Software without written permission
Reverse engineer, decompile, disassemble, or attempt to extract source code
Bypass licensing, subscription, security, access control, or usage limitation systems
Use the Services for illegal, fraudulent, harmful, or unauthorized purposes
Interfere with system security, cloud infrastructure, server performance, or service operations
Attempt unauthorized access to other customer accounts, databases, servers, or systems
Upload harmful files, malware, scripts, or content that may damage the service

6. Subscription, Billing and Payment Terms

Customers agree to pay all applicable subscription fees, service charges, installation fees, implementation fees, cloud hosting charges, customization fees, training fees, support fees, or other agreed charges related to the Services.

Unless otherwise agreed in writing:

Fees are payable in advance
Subscription fees may be recurring monthly, yearly, or based on the selected billing cycle
Taxes, VAT, government charges, payment gateway fees, bank charges, or international transaction fees may apply where applicable
Late, failed, or unpaid invoices may result in temporary suspension, service restriction, or termination of account access
Pricing, subscription plans, service charges, or cloud charges may be updated periodically

Customers are responsible for maintaining accurate billing information and ensuring timely payment of all invoices.

7. Cancellation and Refund Policy

Customers may cancel their subscription by submitting a cancellation request through the official support channel before the next billing cycle.

Cancellation will normally stop future billing from the next applicable billing period. Cancellation does not automatically qualify the customer for a refund of the current billing cycle.

Refunds, if applicable, will be handled according to the official Return, Cancellation and Subscription Refund Policy of GPAC Software or GPAC Global LLC.

First month service charges, installation fees, setup fees, activation fees, configuration fees, customization fees, implementation fees, training fees, consultancy fees, payment gateway fees, bank charges, taxes, domain charges, hosting charges, and third-party service charges are generally non-refundable.

8. Support and Maintenance

Customers may receive support and maintenance services based on their active subscription plan or service agreement.

Support services may include:

Technical troubleshooting
Product guidance
Software updates
Cloud service assistance
General technical support

Support requests are primarily managed through the official GPAC support ticketing system:

https://support.gpacerp.com

Support availability, response time, service scope, and priority may vary depending on the selected service package, subscription plan, support agreement, and issue category.

Support does not include software customization, accounting consultancy, data entry, data validation, legal advice, tax advice, audit support, third-party troubleshooting, hardware support, network support, or customer-side operational work unless separately agreed in writing.

9. Customer Responsibilities

Customers are responsible for:

Maintaining account confidentiality
Managing user access permissions
Using strong and secure passwords
Using the Services lawfully and responsibly
Ensuring the accuracy of entered data
Maintaining necessary internal approvals and business records
Keeping backup copies of important records where necessary
Training their staff or requesting training where required
Maintaining stable internet, devices, and customer-side infrastructure

Customers are fully responsible for all activities performed under their accounts, including activities by employees, users, agents, or authorized representatives.

10. Data Privacy and Security

GPAC Software works to handle personal, financial, and business information responsibly while maintaining secure and reliable SaaS services.

Customers retain ownership and control of their business data stored within GPAC ERP systems.

We may process customer data only for the purpose of providing, maintaining, improving, securing, supporting, and operating the Services.

Customers are responsible for ensuring that the data they enter into the system is lawful, accurate, authorized, and compliant with applicable rules and regulations.

Please refer to our Privacy Policy and Security Center pages for more information regarding privacy, data handling, and security practices.

11. Service Availability

We continuously work to maintain stable and reliable cloud ERP services. However, uninterrupted access is not guaranteed.

Service interruptions may occasionally occur due to:

Scheduled maintenance
Emergency maintenance
Infrastructure upgrades
Internet or network failures
Power disruptions
Security incidents
Third-party service failures
Cloud hosting provider issues
Force majeure or uncontrollable external events

We will make reasonable efforts to restore affected services as soon as possible.

12. Limitation of Liability

GPAC Software, GPAC Global LLC, Generation-Next IT Solution Ltd., affiliates, employees, directors, agents, service providers, or partners shall not be responsible for indirect, incidental, special, consequential, financial, business, or reputational damages arising from the use of or inability to use the Services.

This includes but is not limited to loss of profit, loss of business, loss of data, business interruption, incorrect data entry, accounting errors, tax calculation issues, customer-side misuse, third-party service failure, or unauthorized account access caused by customer-side negligence.

In most cases, our total responsibility related to any claim will be limited to the amount paid by the customer for the applicable Services during the related service period.

13. Suspension and Termination

We reserve the right to suspend, restrict, or terminate access to the Services if:

These Terms are violated
Unauthorized activity is detected
Payments remain overdue
Security risks, misuse, abuse, or suspicious activity occur
The Services are used for illegal, fraudulent, or harmful purposes
The customer attempts to bypass licensing, billing, or security systems

Upon termination, customers must stop using the affected Services where applicable. Data access after termination may be limited and subject to applicable policy, payment status, technical feasibility, and legal requirements.

14. Third-Party Services

GPAC Software may integrate with third-party platforms, payment gateways, APIs, cloud hosting providers, communication services, SMS gateways, email services, analytics systems, and related technologies.

Third-party services are governed by their own terms, policies, pricing, availability, and service conditions. We are not responsible for interruptions, changes, charges, restrictions, or failures caused by third-party service providers.

15. Intellectual Property Rights

All software, source code, system architecture, database structure, design, workflow, reports, documentation, trademarks, logos, content, and related materials of GPAC Software are the intellectual property of Generation-Next IT Solution Ltd. or its authorized licensors.

Customers are not granted ownership of the Software. Customers only receive access rights based on their active subscription or written agreement.

16. Changes to These Terms

GPAC Software may update, modify, or replace these Terms periodically.

Updated versions will be published on the official website with a revised update date. By continuing to use the Services after updates are published, customers agree to the revised Terms.

17. Governing Law

These Terms are generally subject to applicable laws and regulations related to the services provided, customer location, payment method, and operating business entity.

Where services are provided through GPAC Global LLC, applicable U.S. business and contract principles may apply. Where services are provided through Generation-Next IT Solution Ltd., applicable Bangladesh laws and regulations may apply, unless otherwise stated in a separate written agreement.

18. Contact Us

For questions regarding these Terms, subscription, billing, support, or service-related matters, please contact us:

GPAC Software
Website: https://www.gpacsoftware.com
Support Portal: https://support.gpacerp.com
Email: support@gpacsoftware.com