Refund Policy for Subscriptions





Return, Cancellation and Subscription Refund Policy

At GPAC Global LLC, we provide cloud-based SaaS software subscription services. Our policy is designed to ensure transparency, fairness, and clarity for all customers before and after subscribing to GPAC Software.

Please read this Return, Cancellation and Subscription Refund Policy carefully before purchasing, subscribing, renewing, or using any GPAC Software service.

1. Nature of SaaS Software Service

GPAC Software is provided as a cloud-based Software-as-a-Service subscription. Customers receive access to the software through online login credentials, cloud hosting, configuration, support, and related subscription services.

Since GPAC Software is a digital SaaS service and not a physical product, there is no physical return of goods. Therefore, refund eligibility is based on subscription status, service activation, usage, cancellation timing, and applicable service conditions.

2. Non-Refundable Charges

The following charges are strictly non-refundable once paid or once the service has been activated:

  • First month service charge
  • Installation, setup, activation, or onboarding fee
  • Configuration or implementation charges
  • Customization or development charges
  • Training, consultancy, data entry, data migration, or data checking charges
  • Domain, hosting, cloud server, third-party software, API, SMS, email gateway, or other third-party service charges
  • Payment gateway fees, bank charges, transaction charges, currency conversion fees, and applicable taxes

3. Monthly Subscription Cancellation

Customers may cancel their monthly SaaS subscription by submitting a cancellation request through the official support channel before the next billing cycle.

Cancellation will stop future billing from the next applicable billing period. However, cancellation does not automatically qualify the customer for a refund of the current billing cycle.

4. Monthly Subscription Refund Eligibility

A refund for a monthly subscription fee may only be considered if all of the following conditions are met:

  • The refund request is submitted within the first 3 days of the billing cycle.
  • The customer has formally requested cancellation or unsubscribed within this timeframe.
  • The software has not been used extensively beyond reasonable review or evaluation purposes.
  • The account is active and not suspended, terminated, or blocked due to violation of terms, misuse, or overdue payment.

If approved, the refund may be calculated for the unused portion of the subscription period after deducting applicable payment gateway fees, bank charges, administrative charges, taxes, setup-related charges, and other non-refundable costs.

5. Annual or Long-Term Subscription Refunds

For annual, semi-annual, or long-term subscription plans, refund eligibility depends on the specific subscription agreement, offer terms, discount conditions, and service activation status.

Discounted, promotional, bulk, corporate, reseller, enterprise, or customized subscription packages may not be refundable unless otherwise stated in a written agreement.

6. No Refund for Non-Usage

No refund will be provided for non-usage, partial usage, failure to use the software, lack of internal customer preparation, lack of staff training, internet issues from the customer side, device problems, or customer-side operational delays.

Once the service is activated and access is provided, the customer is responsible for using the software within the subscription period.

7. Free Trial, Demo and Evaluation

Customers are encouraged to review GPAC Software through demo, trial, consultation, or product presentation before making a purchase decision.

After payment, activation, installation, or subscription confirmation, refund requests will be handled only under this policy.

8. Technical Issues and Service Availability

If a customer experiences a technical issue, the customer must report the issue through the official support channel. Our support team will review, troubleshoot, and attempt to resolve the issue as per the applicable support policy.

Refunds will not normally be issued for temporary service interruptions, scheduled maintenance, internet connectivity issues, device-related problems, customer-side network issues, third-party service interruption, or issues caused by incorrect usage.

In exceptional cases, if a verified technical issue from our side causes extended service unavailability beyond acceptable limits, GPAC Global LLC may consider a partial or full refund at its sole discretion.

9. Duplicate Payment or Overpayment

If a customer makes a duplicate payment or verified overpayment, the customer may request adjustment or refund by submitting payment proof and account details.

After verification, the excess amount may be adjusted with future invoices or refunded through an approved payment method.

10. Refund Request Process

To request a refund, the customer must contact GPAC Global LLC through the official support channel and provide the following information:

  • Customer name and company name
  • Registered email address or contact number
  • Subscription ID, invoice number, or payment reference
  • Reason for cancellation or refund request
  • Payment proof, if required

11. Refund Processing Timeline

Approved refunds are generally processed within 7–10 business days from the date of approval. However, the actual time may vary depending on the payment gateway, bank, card issuer, mobile financial service provider, or international payment processor.

Refunds will usually be made to the original payment method. If this is not possible, an alternative refund method may be discussed with the customer.

12. Currency Conversion and International Payments

For international payments, the final refund amount may vary due to currency exchange rates, bank charges, intermediary charges, payment gateway fees, and international transaction fees. GPAC Global LLC is not responsible for such deductions or exchange rate differences.

13. Account Suspension or Termination

Accounts suspended or terminated due to misuse, violation of Terms of Service, fraudulent activity, overdue payment, unauthorized access, policy breach, or illegal use are not eligible for refund.

14. Management Discretion

All refund requests are subject to review and approval by GPAC Global LLC. GPAC Global LLC reserves the right to approve, reject, partially approve, or adjust refund requests based on service usage, activation status, billing records, support history, and applicable agreement terms.

15. Changes to This Policy

GPAC Global LLC reserves the right to update, modify, or replace this Return, Cancellation and Subscription Refund Policy at any time without prior notice. Customers are encouraged to review this policy periodically.

16. Contact Information

For cancellation, refund, billing, or subscription-related inquiries, please contact us through our official support channel.

Email: info@gpacsoftware.com
Support: support@gpacsoftware.com
Phone: +88 01977774722

We value your trust in GPAC Software and remain committed to providing reliable, professional, and transparent SaaS software services.

Copyright © 2026, All rights reserved by GPAC Global LLC.