Refund Policy for Subscriptions
At Generation-Next IT Solution Ltd., we are committed to providing exceptional service to our customers. Our refund policy ensures transparency while balancing the needs of both our valued customers and our business. Please carefully review the following terms and conditions.
1. Overview of Charges and Refunds
First Month Service Charge + Installation Fee: These fees are non-refundable under any circumstances. They cover initial setup and configuration services provided upon subscription.
Monthly Subscription Fee: Refunds for monthly subscriptions will only be considered if the following conditions are met:
The refund request is initiated within the first 3 days of the billing cycle.
The customer has formally unsubscribed from the service within this timeframe.
Refunds are processed for the remainder of the subscription period after deducting the following:
Payment Gateway Fee: Charges imposed by third-party payment processors.
Tax: Applicable local or international taxes associated with the subscription.
2. Refund Eligibility Criteria
Refunds will only be considered for active subscriptions. Expired subscriptions or accounts terminated for violations of our Terms of Service are not eligible for refunds.
Customers must submit a refund request through the Customer Dashboard or by contacting our support team at support@gpacsoftware.com or via our customer service phone number.
The request must include:
Customer name and account details.
Subscription ID.
Reason for requesting a refund.
3. Refund Exclusions
No Refund for Non-Usage: Refunds will not be provided for unused service or failure to utilize the software within the subscription period.
Non-Refundable Charges: As stated, the First Month Service Charge and Installation Fee are strictly non-refundable.
Payment Gateway Fees and Tax: These amounts are non-refundable as they are beyond our control.
Bulk or Enterprise Subscriptions: Refunds for bulk or enterprise subscriptions are governed by separate agreements.
4. Refund Processing
Timeline: Refunds will be processed within 7–10 business days from the date of approval. The duration may vary depending on the payment method or bank policies.
Refund Method: Approved refunds will be credited to the original payment method. In cases where this is not possible, an alternative method will be discussed with the customer.
Currency Conversion: For international customers, refunds are subject to currency conversion rates and fees, which may lead to variations in the refund amount.
5. Customer Responsibilities
Unsubscribing: Customers are required to unsubscribe via the Customer Dashboard or contact our support team to ensure timely cancellation.
Return Claims: For a return claim to be valid, the request must align with our refund eligibility criteria and be submitted within the stipulated timeframe.
6. Exceptional Circumstances
Refund requests outside the specified terms will only be considered in the following cases:
Proven double billing or overpayment by the customer.
Technical issues on our end that caused extended service unavailability beyond acceptable limits, as determined by Generation-Next IT Solution Ltd.
In such cases, partial or full refunds may be provided at the sole discretion of our management.
7. Right to Modify
Generation-Next IT Solution Ltd. reserves the right to modify this Refund Policy at any time without prior notice. Customers are encouraged to review this policy periodically for updates.
8. Contact Information
Email: info@gpacsoftware.com
Phone: +88 01977774722
We value your trust in our software solutions and are committed to ensuring a seamless experience.
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