Return, Cancellation and Subscription Refund Policy

GPAC Software

Last Updated: July 24, 2026

GPAC Software provides cloud-based ERP, SaaS subscriptions, software licensing, implementation, configuration, training, technical support, cloud hosting, and related business software services.

This Return, Cancellation and Subscription Refund Policy explains the conditions under which customers may cancel a subscription, request a refund, receive an account credit, or request an adjustment for eligible payments.

Customers should read this Policy carefully before purchasing, subscribing to, renewing, activating, or using any GPAC Software product or service.

For global subscriptions and international services, GPAC Global LLC is the contracting and billing entity. Payments, subscription cancellations, and approved refunds are processed by GPAC Global LLC or its authorized payment processor.

GPAC Software is developed by Generation-Next IT Solution Ltd.

1. Nature of Our Software Services

GPAC Software is primarily provided as a digital software and Software-as-a-Service solution. Customers may receive access through online login credentials, cloud hosting, software activation, licensing, configuration, implementation, support, and related digital services.

Because GPAC Software is a digital service and not a physical product, there is normally no physical product to return. Refund eligibility is therefore determined according to the payment type, subscription status, activation status, service usage, cancellation timing, implementation progress, and applicable written terms.

Any hardware, device, printed material, or separately supplied physical item will be governed by the specific return terms stated in the applicable quotation, invoice, purchase agreement, or delivery document.

2. Review Before Purchase

Customers are encouraged to review GPAC Software through available product demonstrations, trial access, consultations, presentations, documentation, quotations, and requirement discussions before making a purchase.

Before payment, customers should review:

• The selected product edition and included modules
• The number of users, branches, projects, or locations
• The subscription amount and currency
• The monthly, annual, or other billing interval
• Setup, implementation, hosting, and customization charges
• Renewal and cancellation conditions
• Training, support, migration, and integration scope
• Any applicable taxes, bank charges, or third-party costs

Payment, subscription confirmation, software activation, or commencement of implementation indicates acceptance of the applicable quotation, invoice, checkout terms, Terms of Service, and this Policy.

3. Subscription Renewal

Where a recurring subscription is selected, the subscription may renew automatically at the end of each billing cycle until it is cancelled.

The applicable amount, currency, billing interval, renewal date, and subscription scope will be stated in the checkout page, quotation, invoice, order form, customer account, or service agreement.

Customers are responsible for cancelling before the next renewal date when they do not wish to continue the subscription.

4. Subscription Cancellation

Customers may cancel a subscription before the next renewal date by submitting a cancellation request through the official GPAC Live Chat Support available on the GPAC Software website.

Cancellation requests may also be submitted through:

• Support Portal: https://support.gpacerp.com/
• Support Email: support@gpacsoftware.com

Customers should provide sufficient information to verify the account and process the request, including the company name, registered email address, contact number, subscription or invoice reference, and requested cancellation date.

Unless otherwise stated in writing, an approved cancellation will normally take effect at the end of the current paid billing period.

Cancellation normally prevents future renewal charges. It does not automatically qualify the customer for a refund of the current billing period or previously completed services.

Customers may continue using eligible Services until the end of the current paid period, subject to payment status, account status, security requirements, and the Terms of Service.

5. Non-Refundable Charges

Except where otherwise required by applicable law or expressly agreed in writing, the following charges are generally non-refundable after the relevant service has been activated, delivered, reserved, purchased from a third party, or work has commenced:

• First-month subscription or service charges
• Installation, setup, activation, and onboarding fees
• Configuration and implementation charges
• Customization, programming, and software-development charges
• Training, consultancy, data-entry, and data-validation charges
• Data migration, conversion, correction, and database-service charges
• API development and third-party integration charges
• Domain, SSL, cloud server, hosting, and infrastructure costs
• SMS, email gateway, communication, and third-party platform charges
• Third-party licenses, subscriptions, software, and purchased services
• Bank, wire-transfer, intermediary, and currency-conversion charges
• Applicable taxes, VAT, duties, and government charges
• Services already completed or substantially performed

Payment-processing charges or transaction fees may be deducted from a refund only where permitted, actually incurred, and consistent with the applicable payment-provider terms and law.

6. Monthly Subscription Refund Eligibility

A refund of a monthly subscription fee may be considered only when all applicable conditions below are satisfied:

• The refund request is submitted within the first 3 calendar days of the relevant billing cycle
• The customer submits a formal cancellation and refund request through an official support channel
• The account has not been used substantially beyond reasonable evaluation or limited review
• No significant implementation, configuration, customization, migration, training, or support work has been completed during the billing period
• The account has not been suspended or terminated because of misuse, fraud, overdue payment, unauthorized access, or violation of the Terms of Service
• The request is not related solely to customer-side non-usage, preparation delays, staff issues, device problems, or connectivity problems

Meeting these conditions does not automatically guarantee approval. Each request will be reviewed based on payment records, account activity, subscription terms, service usage, support history, implementation status, and applicable law.

Where approved, the refund may be full or partial depending on the circumstances and may exclude properly incurred non-refundable charges.

7. Annual and Long-Term Subscription Refunds

Refund eligibility for annual, semi-annual, multi-year, prepaid, or other long-term subscription plans depends on the applicable checkout terms, quotation, invoice, order form, written subscription agreement, promotion, discount conditions, service activation, and usage status.

Unless otherwise stated in writing, cancellation of an annual or long-term plan normally prevents future renewal but does not automatically create a right to a prorated refund for the remaining subscription period.

Discounted, promotional, bundled, bulk-user, corporate, reseller, enterprise, negotiated, or customized subscription packages may be non-refundable after activation unless different terms are confirmed in writing.

Where a refund is approved for an annual or discounted plan, the value of services already used may be recalculated using the applicable standard non-discounted price before determining any refundable balance.

8. Free Trial, Demo and Evaluation Services

Free trial, demonstration, consultation, or evaluation access may be provided to help customers review selected GPAC Software capabilities before purchase.

Trial functionality, data, users, modules, duration, hosting resources, and support may be limited.

The availability of a free trial or demonstration does not guarantee that every requested workflow, customization, report, integration, or customer-specific requirement is included in the standard subscription.

After payment, activation, or commencement of paid services, refund requests will be governed by this Policy and the applicable written terms.

9. No Refund for Non-Usage or Customer-Side Delays

Refunds will not normally be provided solely because a customer:

• Did not use or only partially used the Software
• Did not complete internal preparation or staff training
• Delayed implementation, onboarding, or data submission
• Did not provide required information, approvals, or access
• Experienced customer-side internet or network problems
• Used unsupported, damaged, or incompatible customer-side devices
• Changed business plans, staffing, ownership, or operational priorities
• Failed to cancel before the next renewal date
• Did not use available support, training, or implementation assistance

Once access is activated, customers are responsible for using the Services during the applicable paid period.

10. Technical Issues and Service Availability

Customers experiencing a technical issue must report the issue through GPAC Live Chat Support, the support portal, or the official support email and provide sufficient information for investigation.

The support team will review, troubleshoot, and attempt to resolve verified issues according to the applicable subscription, service scope, issue priority, technical complexity, and support agreement.

Refunds will not normally be issued for:

• Short or temporary service interruptions
• Scheduled or emergency maintenance
• Customer-side internet, network, power, or device problems
• Problems caused by incorrect usage or unauthorized configuration
• Unsupported third-party software, hardware, or integrations
• Third-party hosting, payment, banking, email, SMS, or API interruptions
• Force majeure or events outside reasonable control

Where a verified issue under our reasonable control causes substantial and extended unavailability and cannot be resolved within a reasonable period, GPAC Global LLC may consider an account credit, service extension, partial refund, or full refund based on the circumstances, applicable service terms, and applicable law.

11. Duplicate Payments and Overpayments

Customers may request an adjustment or refund for a verified duplicate payment or overpayment.

The customer should provide:

• Customer and company name
• Registered email address or contact number
• Invoice or subscription reference
• Payment date and amount
• Transaction identifier
• Payment receipt or other supporting evidence

After verification, the excess amount may be refunded to the original payment method or, with customer agreement, applied as credit against a future invoice.

12. Unauthorized or Fraudulent Payments

Customers should contact us promptly if they believe that a payment was unauthorized, duplicated, incorrectly charged, or made using compromised payment information.

We may request reasonable identity, account, and transaction verification before investigating or processing a request.

Suspected fraud, unauthorized account access, or payment misuse may result in temporary restriction of the affected account while the matter is investigated.

Nothing in this Policy restricts any rights or remedies available to a customer under applicable payment-network rules or law.

13. Refund Request Process

A refund request should be submitted through one of the following official channels:

• GPAC Live Chat Support available on the GPAC Software website
• Support Portal: https://support.gpacerp.com/
• Support Email: support@gpacsoftware.com
• Billing Email: sales@gpacsoftware.com

The request should include:

• Customer name and company name
• Registered email address and contact number
• Subscription ID, invoice number, or payment reference
• Payment date, amount, and currency
• Reason for cancellation or refund
• Relevant support-ticket reference
• Payment proof or supporting documents where required

Incomplete or unverifiable requests may require additional information before review can begin.

14. Refund Review and Decision

Refund requests are reviewed by GPAC Global LLC based on:

• The applicable checkout, quotation, invoice, and agreement terms
• The date and nature of the request
• Subscription activation and renewal status
• Software and service usage
• Implementation, configuration, and customization progress
• Training, migration, and support services already delivered
• Payment records and applicable transaction costs
• Account conduct and Terms of Service compliance
• Applicable consumer, contract, and payment laws

Following review, a request may be approved in full, approved in part, declined, converted into account credit, or resolved through a service extension or other reasonable remedy.

The customer will be informed of the decision through the registered email, support ticket, Live Chat Support, or another official communication channel.

15. Refund Processing Time

Approved refunds are normally initiated within 7–10 business days after final approval and receipt of all required information.

After the refund is initiated, the time required for the amount to appear in the customer’s account depends on the payment processor, card issuer, bank, payment method, country, and currency.

Refunds will normally be returned to the original payment method whenever technically and legally possible.

Where the original payment method cannot accept a refund, an alternative method may be considered after appropriate verification and agreement.

16. Currency Conversion and International Payments

For international payments, the amount received by the customer may differ from the original payment amount because of exchange-rate movements, currency conversion, bank charges, intermediary-bank charges, card-issuer charges, or payment-processor rules.

GPAC Global LLC is not responsible for exchange-rate differences or third-party deductions that are outside its reasonable control.

A refund will generally be initiated in the currency and amount approved through the applicable payment transaction or refund decision.

17. Chargebacks and Payment Disputes

Customers are encouraged to contact GPAC Support before filing a chargeback or payment dispute so that billing errors, duplicate charges, cancellation requests, and service concerns can be reviewed promptly.

Filing a payment dispute does not automatically cancel an active subscription. Customers should also submit a separate cancellation request to prevent future renewal where applicable.

GPAC Global LLC may provide payment records, subscription information, login records, communications, invoices, service-delivery records, and applicable policy-acceptance information to the payment processor or financial institution when responding to a formal dispute.

Fraudulent, abusive, or knowingly false disputes may result in account restriction or termination, subject to applicable law.

18. Suspended or Terminated Accounts

Accounts suspended or terminated because of fraud, illegal activity, unauthorized access, deliberate misuse, material Terms of Service violations, licensing circumvention, payment abuse, or other serious policy breaches are generally not eligible for a refund.

This provision does not limit rights that cannot legally be excluded under applicable law.

19. Account Credits and Service Extensions

In appropriate circumstances, an approved remedy may be provided as an account credit, subscription extension, service credit, invoice adjustment, or replacement service instead of a cash refund.

Account credits are not transferable, cannot normally be redeemed for cash, and may be subject to an expiry period disclosed at the time the credit is issued.

A credit or service extension will not be applied without informing the customer of the proposed resolution.

20. Mandatory Legal Rights

Nothing in this Policy excludes, limits, or overrides any refund, cancellation, consumer-protection, or statutory rights that cannot legally be excluded under the laws applicable to the customer or transaction.

Where mandatory law provides a more favorable cancellation or refund right, the applicable legal requirement will take priority over any conflicting provision of this Policy.

21. Changes to This Policy

This Policy may be updated periodically to reflect changes in our Services, subscription models, payment processors, business operations, or legal requirements.

Updated versions will be published on the official GPAC Software website with a revised “Last Updated” date.

Material changes affecting active subscriptions may also be communicated through the website, customer account, registered email address, support channel, or another appropriate method where reasonably required.

A change to this Policy will not reduce refund rights that had already become legally enforceable before the revised Policy took effect.

22. Contact Information

For cancellation, refund, billing, duplicate-payment, or subscription-related inquiries, please contact:

GPAC Software
Live Chat Support:
Available through the official GPAC Software website
Support Email: support@gpacsoftware.com
Sales and Billing Email: sales@gpacsoftware.com
Support Portal: https://support.gpacerp.com/
Website: https://gpacsoftware.com/

Global SaaS, Billing and Commercial Operations:
GPAC Global LLC
30 N Gould St, Suite N
Sheridan, WY 82801
United States
Global Sales: +1 307-445-3857
Email: sales@gpacsoftware.com

Software Developer:
Generation-Next IT Solution Ltd.
Dhaka, Bangladesh

Copyright © 2026 GPAC Software. All rights reserved. GPAC Software is developed by Generation-Next IT Solution Ltd. Global subscriptions, international billing, cancellation processing, eligible refunds, sales, and international customer support are managed by GPAC Global LLC.