GPAC Support
We are committed to delivering the right support services to our clients, ensuring seamless operations. Our team prioritizes quick issue resolution and process optimization for maximum efficiency.
For more complex issues, our ticketing system allows you to submit and track service requests. Our team will handle your case from start to finish, providing updates and solutions along the way. This service is ideal for addressing specific issues that require expert attention.
Customers can open tickets, track service progress, and stay updated on investigation status in real time. They can also access their service history and review past conversations for seamless support. With a dedicated team.
When you need immediate support, our conversation feature connects you directly to service provider team. Our team is available 24/7 to provide assistance with any issues or questions, ensuring you receive real-time assistance when you need it most.
Our users informed about critical events, support ticket updates, service announcements. This feature help users stay connected and responsive without manually checking, which improve efficiency and enhancing the user experience.
Ensure that users can access and manage support at anytime, anywhere by enhancing flexibility and convenience from mobile device.
Users can instantly share necessary visuals for quicker issue resolution. This helps the support team understand concerns better, ensuring faster and more effective service.
Product Updates and Announcements
Stay informed about the latest product updates, new features, and important announcements. Our support page keeps you up-to-date on everything happening at GPAC, helping you leverage the latest advancements in our software
Multi-Level Help Desk Support
L1 Support (Basic)
L1 support team is available to handle basic IT issues and troubleshoot problem. They assist with inquiries where the solution is clear and simple. If the issue requires more specialized knowledge or deeper investigation, consultants will escalate the case to Level 2 specialists. This ensures most appropriate and professional assistance.
L2 Support (Advance)
The L2 support team provides assistance for essential customer questions related to IT infrastructure, software, break/fix, and configuration. Clients can also access professional IT consulting services. Our team is ready to offer expert guidance on troubleshooting.
L3 Support (Expert)
With L3 technical support, the GPAC support team offers access to expert resources, including senior architects and software engineers, to resolve IT issues or develop new features. Our specialists identify root causes, and once defined, a decision is made on building a fix.